My Starbucks Rewards Account

Frequently Asked Questions

Card Use FAQs
My Starbucks Rewards FAQs

Card Use FAQs

Where can I get a Starbucks Card?

Starbucks Cards are available in all Austrian Starbucks stores. You can get Starbucks Cards only in our stores - you cannot order them online or elsewhere.

Where can I use my Starbucks Card?

Starbucks Cards are accepted at all Starbucks locations in Austria.

How do I check the balance on my Starbucks Card?

Please ask your Barista, he will be able to print out a balance summary for you at the register.

Does Starbucks charge a service fee for unused balances on my Starbucks Card?

No, there are no fees. However if the Starbucks Card has not been used in 24 consecutive months, the Card and its balance will expire.

Where can I use my Starbucks Card?

Yes, Starbucks Cards are reloadable. At any time, you can reload your Starbucks Card with additional money.

How do I reload my Starbucks Card?

To reload your Starbucks Card, go to any participating Starbucks store and reload your card at the register.

My Starbucks Rewards FAQs

How does My Starbucks Rewards work?

It’s as easy as registering a loaded Starbucks Card. This will automatically enter you into the Welcome level of the program, which means you’ll receive a free beverage on your birthday and balance protection.Once you have visited and used your card five times (which earns you 5 Stars), you will move into our Green level, where you will receive the following benefits:
- All Welcome level benefits
- Free syrups
- Free refills on brewed coffee or tea during the same store visit
- Free tall beverage with one pack of whole bean coffee purchase
- Special exclusive offers and vouchers

After you earn 30 Stars in 12 months (25 additional Stars after initially qualifying for Green level), you will qualify for the Gold level. At this level you earn the following benefits:
- All Welcome and Green level benefits
- A personalized Gold Card (unavailable in stores)
- Free drink when you reach the Gold level for the first time
- Free toppings
- Free extra beverage customization
- The ability to earn a free drink after every 15 Stars.
More information can be found in the My Starbucks Rewards Terms & Conditions

What is a Star and how do I earn one?

You can earn Stars and receive in-store benefits simply by using your Starbucks Card registered to your account when you purchase a Starbucks drink or anything else at participating Starbucks stores in Austria. You will be able to track your Stars online by logging into your account.

Is there a fee to join My Starbucks Rewards?

No. There is no membership fee at any level of the new program. All you have to do is register your loaded Starbucks Card and you will be entered into the program.

Will My Starbucks Rewards be recognized at all Starbucks stores?

Customers will receive a Star for each transaction at any Austrian Starbucks store that accepts the Starbucks Card. In-store benefits and coupon redemption will only be available at participating Austrian stores.

Coming 30 times in a year seems like a lot to qualify for the Gold level. Why so many?

It’s not as much as you might think. Customers who come in just once a week can earn their way into the Gold level in about 7 months and would easily re-qualify every year. And remember – it’s a free program, so we’re excited to welcome in more people at every level.

How long does it take for customers to receive their Gold Card after earning Gold Level status?

It takes on average 4-6 weeks once reaching Gold Level to receive your personalized Gold Card. All Gold Level benefits begin the moment you reach the Gold Level. You can begin earning Stars towards your Free Drinks by continuing to use any registered Starbucks Card.

I’ve seen other coffee shops offer “buy 10, get 1” programs. Why do we have to buy 15 with Starbucks?

Typically those programs are strictly frequency based and offer very few additional benefits. We wanted to provide a program that offered a bundle of benefits such as a free birthday drink and free flavored syrups, because it would appeal to a broader range of our customers.

Can I transfer a My Starbucks Rewards membership to someone else?

Sorry, memberships are non-transferable and cannot be shared with family members, friends and others.

Do my Stars expire?

Your Stars will remain on your account as long as you have any activity in the past two years. However, if you do not qualify for the Gold level again by your anniversary date (the date you qualified for the Gold level), you will revert to the Green level and lose all your Stars. If you earn 30 Stars again within 12 months you’ll move from Green right back to Gold. The same is true for Green-level customers. If you do not qualify for the Green level again by your anniversary date (the date you reached Green level), you will revert to the Welcome level and lose all your Stars. If you earn 5 Stars again within 12 months you’ll move from Welcome back to Green.

Will you be changing the program again anytime soon?

We are always looking for ways to improve our programs and make them better for our customers. If you have ideas, please don't hesitate to share them with us .

What is the main benefit at the Gold level?

The ability to earn free drinks based on visits is a key benefit of the Gold level. People told us they wanted to be recognized and rewarded for their frequent visits to Starbucks, and they also wanted free drinks.The personalized Gold card is another way to provide recognition for the people who visit us the most.Finally, the ability to receive special offers and promotions not available to other customers is a Gold level benefit.

Do I have to present my Starbucks Card to get a free brewed coffee or tea refill?

Yes. You will have to present your registered Starbucks Card to the barista for your free refill. Free refills must occur within the same store visit. Once you leave the store, your visit has ended and any subsequent coffee or tea refill thereafter would be considered a new purchase. Coffee and tea refills are intended for people who are spending time in our stores.

Can I get unlimited brewed coffee or tea refills? Can I use any size cup for free brewed refills?

Yes and yes. You can get unlimited brewed coffee or tea refills during your visit with any size cup, including hot coffee and Starbucks tea.

When will I receive exclusive offers and discounts?

On occasion, you’ll receive these offers and discounts via email.

Will I receive benefits at all Starbucks stores?

Customers will receive a Star for each transaction at any Austrian store that accepts the Starbucks Card. In-store benefits and coupon redemption will only be available at participating Austrian stores.

Why is registration necessary in order to join the program?

When you register your Starbucks Card, you provide contact information so we can send you benefits like a free drink on your birthday and special, exclusive offers and coupons. Additionally, by registering your card, you receive balance protection in case your card is ever lost or stolen. Finally, with a registered card, you can manage your card online. Please note: a valid address is required when registering your card.

How do I register my Starbucks Card online?

It’s easy and only takes a few minutes at card.starbucks.at. You’ll need your card’s 16-digit number and its PIN (Personal Identification Number), which is an 8-digit number that can be found under the scratch-off coating on the back of your card.

How many Starbucks Cards can I register as part of the new program?

You can register only one Starbucks Card to your account. If you want to change layouts of your Card later on you will have to transfer your balance to the new card and your old card becomes invalid.

What if I lose my Starbucks Card?

If your card is registered, your membership in My Starbucks Rewards and any remaining card balance will be protected at the time you notify us of its loss. After logging in to your My Starbucks Rewards account, visit the Lost Card section and click on the Report Lost/Stolen link. We’ll freeze your remaining balance at the time you report your card as lost or stolen, transfer it to a new Starbucks Card and mail you the replacement immediately – without hassles or fees. You can also contact us through our My Starbucks Rewards Hotline: 0800 33 00 33.

How does Starbucks protect my privacy after I register my Starbucks Card?

Please read our Privacy Policy for details.

Can I track my progress in the program and see how many Stars I have until I reach the next level?

Yes. At card.starbucks.at you will be able to log into your account and see how many Stars you’ve earned, your current benefits, how many Stars you have to go until you reach the next level and your transaction history.

How soon will I be able to see the Stars I’ve earned after using my registered Starbucks Card?

Stars earned from using your registered Starbucks card will be available on your account within 24 hours.

What if my Star balance doesn’t look right? Who do I contact?

We want to make sure the balance on your account reflects your purchases accurately. If the total number of Stars doesn’t appear to be correct, call : 0800 33 00 33.

What do I have to do in order to maintain Green level status?

Once you reach the Green level, you will need to earn 5 Stars per year to maintain your Green level status. If you do not earn 5 Stars, you will revert back to the Welcome level and your Star count will drop to 0. As soon as you earn 5 Stars again you’ll move from Welcome right back to Green.

How do I maintain Gold level status?

Once you qualify for Gold level, you will be at that level for a full year from that date. Simply earn 30 additional Stars before your anniversary date (the date you earned Gold) and you will continue to enjoy all of the Gold level benefits for another year.

Can I qualify for multiple years in a single year? For example, if I earn 60 Stars in the next year, will I be in the Gold level for the next two years?

No. Every year on your anniversary date (the date you qualified for the Gold level), our system will look back and confirm whether or not you have earned the minimum 30 Stars during that timeframe. If so, you’ll remain at the Gold level for another year.

If I purchase two drinks in one transaction, do I earn 2 Stars?

Stars are earned based on each transaction, rather than the number of items purchased in the transaction.

Do I have to use the Gold level card you send me to receive the benefits?

No. You can use the Starbucks Card registered to your account to receive credit for your visits and store-level benefits. This means that once you hit the Gold level, although you’ll receive a really cool personalized card from us, you can keep using your currently registered Starbucks Card.

Are all Starbucks Cards eligible for My Starbucks Rewards benefits?

All registered Starbucks Cards are eligible. Cards purchased or registered outside of Austria will not earn Stars or My Starbucks Rewards benefits.

Having Questions or Troubles?

If you have any questions or problems with your account, transactions, or your card, please do not hesitate to contact us. We are here to help.

My Starbucks Rewards HotlinePlease call +43 800 33 00 33
My Starbucks Rewardscontact form